Terms & Conditions

The website www.juratools.com ("Website") is owed & operated by Diaset BV. Whenever we refer to “JURA Tools", "JURA by GRS", “we” or "us" in these terms and conditions or elsewhere in this Website, we are referring to Diaset BV, Chamber of Commerce registration KVK:30184982 in Utrecht, The Netherlands.

These terms and conditions will apply to any purchase you make with JURA Tools. You should carefully read these terms and conditions before you make any purchase.
As a consumer, you have rights given to you by law in relation to products you buy from us. Your legal rights are not affected by these terms and conditions.
This Website is located in The Netherlands. We supply products through this Website for domestic, private and professional use. You agree not to use any products purchased through this Website for any commercial, business or resale purposes.

We offer our Products world wide. Additional terms and conditions apply for purchases outside of European Union or purchases for resale purposes. For enquiries outside of European Union or resale purposes, please contact our customer service at This email address is being protected from spambots. You need JavaScript enabled to view it.

CHANGES TO TERMS AND CONDITIONS
JURA Tools may change these terms and conditions from time to time. Each time you order products from this Website, your order will be governed by the terms and conditions posted on this Website at the time of your order. Please read these terms and conditions each time you place an order.

PRICING AND PAYMENT
JURA Tools reserves the right to change the prices of products and services featured on this Website at any time, without notice. If you place an order online for a product or service, which we accept, you will be charged the price indicated on the 'Online Store' section of this Website at the time of your online order.

All prices for our products and services shown on this Website are in EURO and are Exclusive VAT and Exclusive Shipping cost! After evaluation of your order, An Invoice will be issued with Shipping cost and VAT if applicable;

VAT is always charged for orders within The Netherlands
No VAT is charged for orders outside of The Netherlands, but within European Union if a valid VAT number is provided.
No VAT is been charged for order outside of European Union.

After evaluating your order and VAT if applicable, an Invoice will be sent to you with payment instructions, within 24 hours. Our custom service might contact you for additional information by e-mail. We accept Payment by Wire Transfer and PayPal. The Payment details will be indicated on the Invoice that will be Issued after confirming your order.

An order placed will only be processed and shipped after all the information supplied is deemed verified and funds have been received into JURA Tools's account.

We only accept gift cards, purchase in our web shop.

PRODUCT AVAILABILITY

Products described on this Website as “In Stock” are available while supply last.
JURA Tools will not guarantee that any particular product or service displayed on this Website will be available at any particular location, even if that location has been indicated as a source for that product or service. In the rare case in which an item may become unavailable after you have received confirmation of an order for it, JURA Tools will contact you, offering you the opportunity to order another item or to cancel your existing order. Any payments done, will be refunded.

The product images on this Website are representative and are not necessarily photographs of the actual product you will receive. While every effort is taken to try to ensure that the colouring, design, style, reference number, description and size of the products in the photographs displayed on the Website are representative of the original products, variations may occur. Because the actual colours and the representation you see on this Website will depend on your computer monitor and other technical factors, JURA Tools does not guarantee that the display of any products is accurate. JURA Tools reserves the right at any time to modify the products featured in the present selection. The Pictures are not always reproduced to exact size. The colours may differ from the original and the carat weight of the stones can vary.

If there are any details of a product that are particularly important to you, please contact us to discuss these details before you place your order.

MEASURING GUIDES
All measuring guides found in this Website are provided as a reference only.

ORDERS
The 'Online Store' section of this Website will guide you through the steps you need to take to place an order with us. Before you submit your order, a summary page will be displayed featuring a photograph of each selected product, its colouring, and reference, the quantity selected and its unit price. The total amount payable for your order (including any delivery charges for your chosen delivery option) will be provided with the Invoice after evaluation of your order and VAT if applicable. You should check that this information accurately reflects your selection before submitting your order. The summary page will allow you to identify and amend any errors in your order before you submit it.

Upon submission, your order will be forwarded to JURA Tools for checking and processing. We will send you confirmation by e-mail that we have received your order. This confirmation does not constitute our acceptance of your order. Once your order and your payment have been cleared, you will receive an “order confirmation” by e-mail, which includes the final Invoice and serves as our acceptance of your order. A contract of sale is made between you and us at the moment we send you an Invoice.
Each Order Confirmation will include full details of your order, including the total price to be charged for the order, including taxes if applicable and delivery charges for your chosen delivery option. Please check the Order Confirmation very carefully. If there are any problems with your Order Confirmation, please our customer service immediately at This email address is being protected from spambots. You need JavaScript enabled to view it.
In the unlikely event that JURA Tools is not able to fulfil your order (for example, if the product selected is unavailable), JURA Tools will contact you by email and/or phone informing you and offering you the possibility to cancel or amend your order. Please note that once your custom order is processed, no cancelation is possible.
When your order is ready to ship you will receive by email a shipment notification with the tracking information for your package.

SHIPPING & DELIVERY

Areas of Delivery: All orders will be forwarded to our customer service in order to be evaluated and invoiced. For questions about deliveries to addresses outside of the European Union, please contact our customer service at This email address is being protected from spambots. You need JavaScript enabled to view it.. JURA Tools is not responsible for any additional Custom Fees and Taxes For shipping outside of European Union.

Orders are processed Tuesday-Friday (excluding bank holidays). If we encounter any problems with your shipment, you will be notified.To estimate the total delivery time for immediately available items, please allow up to 5 business days after receiving your payment on our account to process your order for shipment, in addition to the time required for delivery. After shipping, your order should arrive within 3 working days. Please be aware that the dates provided are only estimates, and that your items may arrive sooner or later than anticipated.

All shipments require a signature by an adult (18 years old or older) on delivery. Upon signature by an adult confirming your acceptance of the product delivered, responsibility for your purchased goods passes to you. The courier may require the person who collects the package to show his/her ID. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you understand and accept that evidence of a signature by such recipient (or at that delivery address) is evidence of delivery and fulfilment of the contract for sale by JURA Tools and transfer of responsibility to the recipient in the same way as if the product had been delivered to you. We recommend you inspect your package for damage or tampering before signing and accepting it.
If no one is available to sign for the package, the courier will make a total of 3 delivery attempts, generally on 3 consecutive business days. If there is still no one available to sign for the package, after 5 days with no communication, the package will be returned to JURA Tools. JURA Tools will try to contact you and to re-ship the package. Additional shipping fee will be charged in case of re-shipment. Shipping fee is as following;
For orders within the Netherlands, up to €2000,- this shipping fee is €15,-
For orders within the Netherlands, above €2000,- this shipping fee is €30,-
For order outside the Netherlands, within European Union, up to €2000,- this shipping fee is €30,-
For order outside the Netherlands, within European Union, above €2000,-, the shipping fee is €50,-

If the delivery of your order is delayed, please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it.. Upon receiving your order, please carefully inspect the contents of the package. If there are any discrepancies between what you ordered and what you received, please let us know and return any incorrect products to us in accordance with our exchange and returns policy.

Shipping to alternate addresses:
For shipping to alternate addresses. Please contact our customer service at This email address is being protected from spambots. You need JavaScript enabled to view it.

Your legal right to cancel
As a consumer, you have a legal right to cancel all or part of your contract for sale for any reason at any time up to 14 days after you receive the products you ordered. Your legal right to cancel does not apply to products that have been engraved, personalised or made to order.
If you cancel your contract for sale we will refund you the price you paid excl. the shipping fee (see above) for the products within 14 days of the day on which we receive the products from you (or, if earlier, the day on which we receive proof that you have sent the products to us). We are permitted by law to reduce your refund to reflect any reduction in the value of any product caused by excessive handling of the product by you.

To cancel a contract for sale, you just need to let us know that you have decided to cancel by contacting our customer service at This email address is being protected from spambots. You need JavaScript enabled to view it. Original Invoice must be provided.

Your obligation to return products:
If any products have been delivered to you before you decide to cancel your contract for sale, you must return them to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel your contract for sale. Please see the 'Exchange and returns' section for information on how to return products.

Exchange and returns
Please note that all online returns and exchanges are subject to a quality control inspection before they are accepted. Items should be returned in their original condition and include the original sales receipt, certificates and packaging. Where an item is not returned in its original condition, we are permitted by law to reduce your refund to reflect any reduction in the value of the returned item caused by your excessive handling or use of the item (including, for example, any loss of or damage to the item, its presentation box or any certificate).
You will be responsible for paying the cost of returning products to us (except where you return a product that is faulty or not as described, in which case we will refund to you the cost of return).

We recommend shipping returned merchandise via insured parcel post for tracking purposes. We also recommend that customers request adequate insurance to cover the purchase price of the shipment as JURA Tools will have no liability to you for items that are lost, stolen or damaged during transit. Please make sure you include your original sales invoice and all original packaging, certificates and other enclosures.

Refunds:
We will refund you by payment method used by you to pay for your order. If you paid by wire transfer, please contact us to arrange a refund.

Product exchange or returns:
Products purchased online through this website may not be returned (whether for refund or exchange) to a third party authorised reseller of JURA Tools products and visa versa.
Products purchased at our Retail Stores are contracted to terms & conditions to that specific Retail store. For any information, please contact your original point of sales.

Our liability to you
JURA Tools is under a legal duty to supply products that conform to the contract for sale between you and us.
As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by these terms and conditions. Further information about your legal rights in respect of products that are faulty or not as described is available from your local Citizens' Advice Bureau or Trading Standards office.

WARRANTY

JURA (by GRS) manufactured Tools are produced with great care and subjected to a series of rigorous tests.

Your Tools are warranted for a period of 2 years from the date of original purchase against any manufacturing defects under normal use, after such defects have been confirmed by our experts. This limited warranty does not cover damage arising from normal use, accidents or improper care or use. Tools will be banned from warranty if it's been resold to third parties, if it’s been edited, treated, tooled, adapted in any way or maintained by third party rather than the authorised JURA Tools expert. Non-JURA (by GRS) manufactured (vendor supplied) items / parts are warranted by the original manufacturer.

Our commitment is to provide you with the highest level of care & services. If you experience any issues or doubts on the functioning of your tools. Please feel free to contact our Customer Service at This email address is being protected from spambots. You need JavaScript enabled to view it..

Please note that we can only assist customers who purchase the tools directly with juratools and can provide the original Invoice. For purchases elsewhere, please contact your dealer!

JURISDICTION AND APPLICABLE LAW
The Dutch courts will have non-exclusive jurisdiction over any claim arising from, or related to, your commitment to JURA Tools, although We retain the right to bring proceedings against you for breach of these Terms and Conditions in your country of residence or any other relevant country. These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of The Netherlands, Utrecht.